Co-designing a future organization with a European online retailer

A service center team looks to change its collaboration model and daily practices to better allocate resources and experience more flow and mastery at work.
How can a shared service center team find flow at work and make better use of resources when priorities and work packages are often defined by 3rd party stakeholders?

In a one-day workshop, the controlling team was lead through a design process, having prepared cultural probes on their day-to-day-experience of collaboration. The workshop included collection of insights, ideation on opportunities and prototyping of solutions.


The team gained awareness on the needs of the group and individuals in daily workflows, the group created opportunity areas and developed three (video) prototypes and a roadmap for better flow at work and mutual inter-departmental understanding.