We are looking for a
Senior Service Designer (f/m/x)

Munich/Berlin/Düsseldorf/Frankfurt a.M.
Putting the user at the core of our work is our gospel. Do you feel the same? Then let’s hear from you!


In 2020 IXDS was acquired by PwC. Experience Consulting is a team of practitioners at PwC who extend the capabilities of the world’s second-largest professional services firm into the realm of product and service innovation and add a critically important new perspective to PwC’s market-leading business and technology practices. With offices in Frankfurt, Berlin, Düsseldorf, and Munich we work towards a shared purpose: To create desirable and lasting impact by empowering individuals, teams, and businesses. 

Every day, we are getting our heads around how people will live their lives in the future – in smart homes or when they shop, how they manage their health intelligently or get from A to B in a seamless way, how they collaborate and live together in totally new formats. We think about how companies can offer smarter services to their clients and employees, finding smarter ways to manufacture and distribute goods. And we love to prototype this future, day by day: By continuously delivering reference experience prototypes we accelerate the invention and market readiness of meaningful products and services.

We create products and services that are viable for the business, feasible from a technological perspective, desirable for customers, and that benefit society and the world at large. Our core offering is Sustainable Innovation—PwC’s holistic approach to transforming the brand, strategy, and products of our clients’ businesses towards long-term relevance.



  • You will be planning and conducting user research and lead through analysis and synthesis processes in German and English
  • You will translate insights and information from research into a foundation for design and creative and strategic thinking to develop ideas based on user needs
  • You will facilitate innovation workshops together with clients, collaborating within diverse project teams
  • You’ll manage stakeholder relations and work responsively and efficiently within project timelines


  • You are highly experienced in a wide range of methods for all steps of the service design process and know how to experiment with them to achieve the best result for each project
  • You are able to articulate and visualise your findings,ideas and concepts
  • Ideally, you have experience in one or more of the following fields: interactions, business modeling, prototyping, UI design, UX design or tangible interactions
  • You know how to share your knowledge and mentor junior colleagues
  • You are fluent in German and English


  • A purpose-driven, collaborative working culture and studio atmosphere
  • Work with clients ranging from startups to big corporates
  • A great variety of projects in diverse contexts and industries
  • Interdisciplinary teams to build and share knowledge and tackle complex challenges
  • Supportive team culture cultivated in collective team lunches, thirsty thursdays, coffee dates etc- remotely where appropriate 
  • Balanced working hours, fair pay and a bonus program for every team member
  • The flexibility and speed of a small agency combined the network and opportunities of PwC


If this sounds like the job for you, let’s talk! Send an email to work@ixds.com with your CV/portfolio, links to prior work and your salary expectations.