October 2017
09:00 am

IXDS @ Talk UX Caroline Arvidsson on designing for social impact

Taipei, Taiwan
12F., No.2, Sec. 3, Civic Blvd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)
IXDS designer Caroline Arvidsson will speak at the third Talk UX conference in Taipei this October. With over 400 participants attending from across the globe, this event is targeted at women working in UX; a usually male-dominated industry. Caroline will introduce Refugee Text, a social impact start-up she co-founded.

Talk UX is a three-day event hosted by Ladies That UX, an international community of “creative, inspiring women” who work in UX. The conference hosts talks and interactive seminars on what is currently trending in tech and will take place for the third time.

IXDS designer and co-founder of social impact start up Refugee Text Caroline Arvidsson will hold a talk about designing for social impact. Focusing on tangible, hands-on examples of what working with UX in this area looks like, she will also delve into what made this unique ad perhaps a bit unusual: as the end-users were refugees, it put the team in a situation where they didn’t have access to the users, as you normally would, to test prototypes.

Refugee Text
IXDS designers Caroline Arvidsson and Ciarán Duffy, together with their friend Kåre M. S. Solvåg, launched Refugee Text in 2015. The three founders, who met at Copenhagen Instititute of Interaction Design (CIID), designed a chat bot that any refugee or volunteer with a phone can access. It works via Facebook Messenger, and provides information for people seeking asylum in Denmark, Germany, and Sweden – information people on the move need. It is an automated chat bot with multiple choice questions that take the user through the information.

One of the partners is UNCHR North office, for whom they designed a similar chat bot, which was integrated into their website.

All you need to do is find Refugee Text on Facebook and send them a message saying ‘hi’. The chat bot is currently available in English and Arabic, and the team hopes to add further language versions.

The project was selected as a Beazley Design of the Year 2017.