Talk UX is a three-day event hosted by Ladies That UX, an international community of “creative, inspiring women” who work in UX. The conference hosts talks and interactive seminars on what is currently trending in tech and will take place for the third time.
IXDS designer and co-founder of social impact start up Refugee Text Caroline Arvidsson will hold a talk about designing for social impact. Focusing on tangible, hands-on examples of what working with UX in this area looks like, she will also delve into what made this unique ad perhaps a bit unusual: as the end-users were refugees, it put the team in a situation where they didn’t have access to the users, as you normally would, to test prototypes.
IXDS designers Caroline Arvidsson and Ciarán Duffy, together with their friend Kåre M. S. Solvåg, launched Refugee Text in 2015. The three founders, who met at Copenhagen Instititute of Interaction Design (CIID), designed a chat bot that any refugee or volunteer with a phone can access. It works via Facebook Messenger, and provides information for people seeking asylum in Denmark, Germany, and Sweden – information people on the move need. It is an automated chat bot with multiple choice questions that take the user through the information.
One of the partners is UNCHR North office, for whom they designed a similar chat bot, which was integrated into their website.
All you need to do is find Refugee Text on Facebook and send them a message saying ‘hi’. The chat bot is currently available in English and Arabic, and the team hopes to add further language versions.
The project was selected as a Beazley Design of the Year 2017.